This policy outlines how iNGEN MD processes and ships research compounds. It is provided for general information and may be updated as our operations evolve.
Processing
Orders are typically prepared for dispatch within standard processing times after payment is confirmed. Estimated processing and transit windows are shown during checkout.
Packaging
Compounds are packaged to protect the material during transit and shipped in plain, secure packaging that does not describe the contents on the exterior.
Tracking & Delivery
A tracking number is provided once your order ships. Delivery timelines depend on destination and carrier. If a shipment is delayed or arrives damaged, contact our support team promptly and we will help resolve it.
Specific carriers, rates, regions served, and timeframes will be detailed here once finalized.