This Privacy Policy explains how iNGEN MD (“iNGEN MD,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit ingenmd.shop or place an order. By using this website, you agree to the practices described here. This policy applies to the iNGEN MD research catalog store only.
Information We Collect
We collect information you provide directly and information collected automatically as you use the site.
- Order and contact information — name, shipping and billing address, email address, phone number, and order history.
- Payment information — processed by our third-party payment provider. We do not store full card numbers on our servers.
- Account information — if you create an account, the credentials and preferences associated with it.
- Communications — messages you send through our contact form or by email.
- Automatically collected data — IP address, browser and device type, pages viewed, and similar usage data collected through cookies and standard web technologies.
How We Use Information
We use the information we collect to process and fulfill orders, communicate with you about your order, provide customer support, prevent fraud and misuse, meet legal and regulatory obligations, and operate and improve the website. With your consent where required, we may also send you updates about products and offers; you can opt out at any time.
How We Share Information
We do not sell your personal information. We share information only as needed to run our business, including with: payment processors to complete transactions; shipping carriers to deliver orders; and service providers who support our website, hosting, and operations under confidentiality obligations. We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of iNGEN MD, our customers, or others.
Cookies & Analytics
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. We may use standard analytics tools to measure traffic and improve the experience. You can control or disable cookies through your browser settings, though some features may not function properly without them.
Data Retention & Security
We retain personal information for as long as needed to fulfill the purposes described in this policy and to meet legal, tax, and accounting requirements, after which it is deleted or anonymized. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices & Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of marketing communications, and to request that we restrict certain processing. To make a request, contact us through our Contact page. We will respond in accordance with applicable law and may need to verify your identity before acting on a request.
Age Restriction
This website and its products are intended solely for qualified researchers aged 21 or older. The site is not directed to anyone under 21, and we do not knowingly collect information from anyone under that age.
Third-Party Links
Our site may link to third-party websites or documents (for example, certificates of analysis or educational references). We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of the site after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact page.