This Chargeback Policy explains how iNGEN MD handles payment disputes and chargebacks for orders placed through ingenmd.shop. By placing an order, you agree to the terms below. Our goal is to resolve any billing or order issue directly and quickly, before a chargeback becomes necessary.
Contact Us First
If you have a problem with a charge, an order, or a product, please contact us through our Contact page before disputing the charge with your bank or card issuer. Most issues — billing questions, delivery problems, damaged or incorrect items — can be resolved faster directly with us than through the chargeback process. Please include your order number and any relevant details so we can investigate promptly.
Billing Descriptor
Charges from iNGEN MD will appear on your statement under our registered billing descriptor. If you do not recognize a charge, please contact us before filing a dispute — it is often simply the descriptor associated with your order.
Legitimate Disputes
We honor valid disputes. If a charge was genuinely unauthorized, or if we are unable to resolve a legitimate order problem, you are entitled to pursue a chargeback through your card issuer, and we will cooperate with that process.
Invalid or Fraudulent Chargebacks
Filing a chargeback for an order that was delivered as described, or that falls outside our Returns Policy, is considered an invalid dispute (sometimes called “friendly fraud”). We maintain detailed records — including order confirmations, acknowledgment of our Terms and research-use conditions at checkout, delivery tracking, and communications — and we will contest chargebacks that are not legitimate by submitting this evidence to the card networks. Accounts associated with abusive or fraudulent chargebacks may be refused future service.
Research-Use Acknowledgment
All products are sold strictly for laboratory and scientific research use, and this is acknowledged by the purchaser at checkout. Disputes based on any intended human or therapeutic use of a research product are not a valid basis for a chargeback.
Resolution & Refunds
Refunds and replacements are handled in accordance with our Returns Policy. We are committed to fair, prompt resolution of any genuine issue — contacting us directly is always the fastest path.
Contact
Questions about this policy or a specific charge can be directed to us through our Contact page.